Consumer Protection

Virus and Malware Removal in Dubai

If your laptop has slowed to a crawl, throws up pop-ups you did not ask for, or has “a virus” you cannot get rid of, you are in the right place. This page explains, in plain language, what we do about an infected machine, and what happens when you contact us. We are based in Dubai.

Why the pop-up stopping is not the same as being clean

Removing an infection is one job. The questions that decide whether it stays gone are different: was anything taken from the machine — saved passwords, logins, sessions — and was something left behind that would let it come back? Those are the questions we work to. A machine that only looks clean is not the same as a machine that is clean.

Clean, verify, harden

We work in three steps, in that order.

1. Clean

We contain the threat and remove it, and we recover affected data and systems where we can.

2. Verify

Then we check instead of assuming. That means confirming the issue is actually resolved, and that the security controls on the machine are in place and working. Where the question is what happened — how it got in, and what it touched — that is incident response and digital forensics work, and we do both.

3. Harden

Finally we close the way in. Hardening the system, with Endpoint Security and Patch management, is part of the job — so the same way in is not left open.

What to have ready

When you contact us, it helps to have these to hand:

what the machine is doing that it was not doing before

when it started

whether it is used for work

whether you have backups of the files on it

what you have already tried

Talk to us

Our analysts are available 24/7, 365 days a year. Call the Dubai office on +971-(04)-3348486, or send an enquiry through our contact form.